Rick's RV

4.9 stars - based on 228 reviews and 230 ratings
★★★★★
4360 W Jefferson St , Joliet, IL 60431
(815) 725-4061

Terrible

★★★★

1 out of 5 - by on Oct 18, 2019

If I could leave 0 stars I would. Me and my husband bought a used travel trailer back in June. We told them at Rick's that we where planning on moving to Tennessee and living out of our trailer for a year and a half but we wouldn't be leaving until mid August. Well time came and we made our way down to Tn and on our very first night we had a huge puddle in front of the bathroom and the cabinet closest to the bathroom in the kitchen. From where the puddle was we thought it was coming from the tub. We arrived on a saturday afternoon and as soon as the weekend was over we called out a mobile RV repairman who came out and found that we had a pipe underneath our stove going from the sink in the kitchen to the grey tank that was completely disconnected! There was water all over wires down there and all of the bases of our wooden cabinets on that side of the trailer where destroyed as well as all of our insulation underneath the camper and our flooring. We couldn't see or access this pipe without getting out a drill and removing a peice of wood. We then contact Rick's and ask to speak with the owner which we never once got to speak to and we had to deal with Marty who was of absolutely no help to us. They refused to pay to repair the damages which where obviously there fault for not doing a thorough check before they handed the trailer over to us. In the words of Marty directly to our wonderful repair man "well what do they expect us to do about this?" I expect you to fix your mistakes and make things right as a business. Now that we are out of state we are out of sight out of mind and I think that is absolutely terrible and a horrible way to run a business. It even got to the point of them not even returning our phone calls! I have let all of my friends and family know to never do business with them.
Bought a Used RV
Service Provided by Marty Svoboda

 

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